List of active policies

Name Type User consent
privacy Privacy policy All users
cookies Third parties policy All users


Gnucoop Società Cooperativa (“Gnucoop”)'s policy covers the website and mobile application in order to comply with the main requirements of the General Data Protection Regulation (GDPR). The policy includes the following sections: Collection, Processing, Sharing Securing, Transferring and Storing of Personal data and Data Subject Rights.

Gnucoop will be  both the Controller and Processor of your Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy in order to enroll in our courses or respond to requests for information or service.

This policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website.

Full policy

Gnucoop Società Cooperativa (“Gnucoop”) is committed to protecting your privacy and ensuring you have a positive experience on our website and in using our products and services (collectively, "Products"). This policy covers the website and mobile application and it is applicable worldwide. It is designed in order to comply with the main requirements of the General Data Protection Regulation (GDPR) including the following sections: Collection, Processing, Sharing Securing, Transferring and Storing of Personal data and Data Subject Rights.

This policy outlines our handling practices and how we collect and use the Personal Data you provide during your online and offline interactions with us. As used in this Privacy Policy, “Personal Data” means any information that can be used to individually identify a person, and may include, but is not limited to first name, surname, email address, postal or other physical address, credit or debit card number, title, organization and other personally identifiable information.

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your Personal Data, as further outlined below. These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland.

Gnucoop will be the Controller of your Personal Data that is provided, collected and/or processed pursuant to this Privacy Policy in order to, for example, respond to requests for information or service, purchase of online courses.

Gnucoop will be a Processor of data that is entered into the service when a Customer uses the Services (see “User-Generated Information”, below.).

This policy may be updated from time to time for reasons such as operational practices or regulatory changes, so we recommend that you review our Privacy Policy when returning to our website.


Collection of your Personal Data

We may collect, either as Controller or Processor, the following categories of Personal Data about you when you use or otherwise interact with our Service:

  • First Name, Surname, email address, city/town, country during Registration/Authentication to the platform

  • Device identifiers, as further described in the “Mobile Application” section below

  • Our servers automatically record certain information when you use the Service, including your IP address, operating system type and version, client version, IP addresses along the network path, and the MAC address of your internet connection.(“Passive Information”)

  • We also automatically record information about your usage of the Service, including latest access, date and time, and performance information related to logins, clicks, messages, contacts and other feature usage information (“Usage Information”)

  • Other information you upload, provide, or create while using the Service as indicated in the "User-Generated Information" below.

  • Other information that are processed through third parties, such as for payment and virtual classroom participation. (“Third Party Interaction”).

Passive Information

Gnucoop and our third-party service providers automatically collect some information about you when you use our Products, using methods such as cookies. Information automatically collected includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the website and/or Products.

In addition, when you use some of our Products, network information is transmitted back to us such as Usage Information as described below. This information is transmitted back to us, so we can determine how users are interacting with our Products, to assist us with improving our Products, and to correct any problems that may occur.


Usage Information

Usage information also includes data about the status of participants, such as,  for example, about whether and when you are active or inactive and your latest login to the platform/course, together with name, surname and email address. We also process performance information related to logins, clicks, messages, contacts.


User-Generated Information

We collect and retain, generally as a Processor and in order to provide the Services, Personal Data and other information you upload, provide, or create while using the Service ("User-Generated Information"), including information related to:

  • Courses: Course title, invitation content, announcements, list of participants, meeting link, date, time and duration of sessions. We collect activity recorded during the course, such as materials, slides, assignments, questionnaires, forums, feedback and any other activity included in the course. We retain and store the course content and related assignments provided by you.

  • Messages/Chat/Forum: Message content, sender and recipients, date, time, and read receipts. Content shared: Files and file names, sizes, and types. All messages and content you share in a course page, including Personal Data about you or others, might be available to all other participants to that course.

Data Interaction with third parties

  • Payments of the services provided by this platform are processed through PayPal. We might collect personal data as specified in the privacy policy of Paypal

  • Live classes are processed through Zoom. We might collect personal data as specified in the privacy policy of Zoom.

  • Additional web/mobile applications might be used for demonstrations during classes, whose data protection policy will apply 

Processing of your personal data

We will use your Personal Data only in accordance with our Privacy Policy. If you do not wish us to continue using your Personal Data in this manner, you can request that your account be deactivated by contacting us through the information specified in the Contact Us section.

We will only process your Personal Data if we have a lawful basis for doing so. Lawful bases for processing include consent, contractual necessity (i.e. processing that is necessary for the performance of a contract with you, such as your user agreement with us that allows us to provide you with the Products) and our “legitimate interests” or the legitimate interest of others (e.g. our users),

We process Personal Data when you use our website, desktop client and mobile applications to use or sign-up to use our Service for purposes such as:

  • Account configuration

  • Account maintenance

  • Enabling/Editing/Removing access to courses;

  • Manage classrooms, if applicable;

  • Distribute and organize course content;

  • Hosting and storing personal data to involve users in courses and manage their involvement/participation to chat/forums;

  • Enable sharing of assignment among users;

  • Provide links to registration and classroom participation through third parties;

  • Personalizing, improving or operating our Service and business

  • Fulfilling requests you make related to the Service;

  • Protecting, investigating and deterring against fraudulent, harmful, unauthorized or illegal activity;

  • Providing reports based on information collected from use of our Service;

  • Processing your orders and deliver the Service that you have ordered;

  • Providing support and assistance for our Service

  • Providing the ability to create personal profile areas and view protected content;

  • Providing the ability to contact you and provide you with shipping and billing information;

  • Providing customer feedback and support;

  • Complying with our contractual and legal obligations, resolving disputes with users, enforcing our agreements


Sharing of Personal Data

We do not sell or rent your Personal Data to third parties for any purpose, including marketing.

We share Personal Data within Gnucoop and its affiliated companies, and with third party service providers for purposes of data processing or storage.

We collect and possibly share Personal Data and any other additional information available to us in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Gnucoop's terms of service, or as otherwise required by law.

While navigating Gnucoop Academy's website or Products, you may be directed to content or functionality that is hosted by a third-party. When information is collected on behalf of Gnucoop exclusively, Gnucoop's Privacy Policy will be referenced and will govern how your information is used. For other, non-Gnucoop sites or services, the site/service owner's privacy policy will be referenced. You should review such third party’s privacy and security policies prior to use.


Securing Personal Data

Gnucoop is committed to protecting the Personal Data you share with us. We utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Data from unauthorized access, use or disclosure.

We recommend you take every precaution in protecting your Personal Data when you are on the Internet. For example, change your passwords often, use a combination of upper and lower-case letters, numbers, and symbols when creating passwords, and make sure you use a secure browser. If you have any questions about the security of your Personal Data, you can contact us at

Linked websites and third-party services

Our websites and services may provide links to other third-party websites ( such as Zoom and Paypal or websites links provided during courses) and services which are outside our control and not covered by this policy. We encourage you to review the privacy policies posted on these (and all) sites you visit or services you use.


If you participate in a Gnucoop’s discussion forum or chat room, you should be aware that the information you provide there might be made available to others, potentially inside or outside Gnucoop, who have access to that discussion forum or chat room. Also, please recognize that individual forums and chat rooms may have additional rules and conditions. Each participant's opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Gnucoop.


Transfer and Storage of Personal Data

Our Services are hosted and operated in Europe through Gnucoop. We may transfer your Personal Data to the E.U., to any Gnucoop’s affiliate worldwide, or to third parties acting on our behalf for the purposes of processing or storage. By using any of our Services or providing any Personal Data for any of the purposes stated above, you consent to the transfer and storage of your Personal Data, whether provided by you or obtained through a third party, to the E.U. as set forth herein, including the hosting of such Personal Data on E.U. servers.

Storage period of data will be set at 1 year from the date is entered into the system.


Data Subject Rights

You have certain rights with respect to your Personal Data as set forth below. Please note that in some circumstances, we may not be able to fully comply with your requests, or we may ask you to provide us with additional information in connection with your request, which may be Personal Data, for example, if we need to verify your identity or the nature of your request. In such situations, however, we will still respond to let you know of our decision.

To make any of the following requests, contact us using the contact details referred to in the “Contact Us” section of this policy.

  • Access: You can request more information about the Personal Data we hold about you. You can also request a copy of the Personal Data.

  • Correction: If you believe that any Personal Data we areholding about you is incorrect or incomplete, you can request that we correct or supplement such data. You can also correct some of this information directly by logging into your service account. Please contact us as soon as possible upon noticing any such inaccuracy or incompleteness.

  • Erasure: You can request that we erase some or all of your Personal Data from our systems. Data subjects who want their data deleted can do so by deactivating their account. Deactivation will delete all account usage and related information. If you are not a Gnucoop’s customer and would like your data deleted, please contact the data Controller directly about deleting information.

  • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Products.

  • Portability: You have the right to ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another entity where technically feasible.

  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.

  • Objection: You can contact us to let us know that you object to the collection or use of your Personal Data for certain purposes.

  • Right to File Complaint: You have the right to lodge a complaint about Gnucoop’s practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.


Contact Us

To address your individual rights or if you have any privacy-related questions or comments related to this privacy policy, please send an email to You can also contact us by writing to this address:

Gnucoop Società Cooperativa

Via Privata Stefanardo da Vimercate 28,

20128, Milan, Italy


Please read this policy in conjunction with our privacy notice, which sets out additional details on how we use personally identifiable information and your various rights.

Full policy

Cookies policy

Please read this policy in conjunction with our privacy notice, which sets out additional details on how we use personally identifiable information and your various rights.

What are cookies?

Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the site or a third-party to recognise you and make your next visit easier and the site more useful to you. Essentially, cookies are a user’s identification card for the Gnucoop servers. Web beacons are small graphic files linked to our servers that allow us to track your use of our site and related functionalities. Cookies and web beacons allow us to serve you better and more efficiently, and to personalise your experience on our site.

Cookies can be "persistent" or "session" cookies.

How Moodle uses cookies

When you use and access the site, we may place a number of cookie files in your web browser.

Moodle uses or may use cookies and/or web beacons to help us determine and identify repeat visitors, the type of content and sites to which a user of our site links, the length of time each user spends on any particular area of our site, and the specific functionalities that users choose to use. To the extent that cookie data constitutes personally identifiable information, we process such data on the basis of your consent.

We use both session and persistent cookies on the site and we use different types of cookies to run the site:

  • Essential cookies. Necessary for the operation of the site. We may use essential cookies to authenticate users, prevent fraudulent use of user accounts, or offer site features.

  • Analytical/performance cookies. Allow us to recognise and count the number of visitors and see how visitors move around the site when using it. This helps us improve the way the site works.

  • Functionality cookies. Used to recognise you when you return to the site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

  • Targeting cookies. Record your visit to the site, the pages you have visited, and the links you have followed. We will use this information to make the site more relevant to your interests. We may also share this information with third parties for this purpose.

Third-party cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the Site and refine marketing efforts.

  • Tracking cookies. Follow on-site behaviour and tie it to other metrics allowing better understanding of usage habits.

  • Optimization cookies. Allow real-time tracking of user conversion from different marketing channels to evaluate their effectiveness.

  • Partner cookies. Provide marketing conversion metrics to our partners so they can optimize their paid marketing efforts.

What are your choices regarding cookies?

If you'd like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use some or all of the features we offer. You may not be able to log in, store your preferences, and some of our pages might not display properly.

Cookies tables

The tables below list some of the internal and third-party cookies we use. As the names, numbers, and purposes of these cookies may change over time, this page may be updated to reflect those changes.

Moodle cookies

Cookie Name



More Information


You must allow this cookie into your browser to provide continuity and maintain your login from page to page.

When you log out or close the browser this cookie is destroyed (in your browser and on the server).


It remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you.

It is safe to refuse this cookie - you will just have to retype your username every time you log in.

Third-party cookies

Cookie Name


More Information


Google Analytics: stores the amount of visits (for each visitor), the time of the first visit, the previous visit, and the current visit


Google Analytics: used to check approximately how fast people leave: when a visit starts, and approximately ends


Google Analytics: used to check approximately how fast people leave: when a visit starts, and approximately ends



Google Analytics: records whether the visitor came from a search engine (and if so, the search keyword used), a link, or from no previous page (e.g. a bookmark),_utmb,_utmz_cookies